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ArriveUK helps international students manage their arrival and first days in the UK through five connected stages: LAND — airport arrival, meeting and transfer coordination; STAY — short-term accommodation search, booking and check-in support; START — practical help getting set up; CONNECT — local, community and student-life guidance; SETTLE — first-week check-ins and practical follow-up. Students can choose the services they need or combine all five through Complete Arrival.

Yes. Arrive UK Services Ltd is registered in England and Wales. We are an independent student-support company and are not affiliated with UK Visas and Immigration, the NHS or any university.

For a confirmed supported journey, you will have a clear ArriveUK point of contact who helps coordinate the services included in your arrival plan.

Yes. You can choose LAND, STAY, START, CONNECT or SETTLE individually. Complete Arrival is available if you want support across all five stages.

Click Plan My Arrival and tell us about your journey and the support you need. We review your requirements, clarify anything necessary, check relevant availability and explain your options and price before anything is confirmed.

An ArriveUK team member reviews your details, contacts you if anything needs clarifying, checks the relevant service availability and explains the next step. Submitting the form does not commit you to a purchase.

Prices depend on the services you choose and your journey requirements. Any “from” price is a starting price. Your final price, service inclusions and any separately charged items are confirmed before payment.

Your booking is confirmed when the required payment has been received and ArriveUK has issued your booking confirmation.

LAND includes pre-arrival journey-detail checks, agreed airport meeting instructions, flight monitoring using the details you provide, coordination with an appropriate licensed transfer provider where required, travel to the agreed destination and arrival or handover confirmation.

The final LAND price depends on factors such as the airport, destination, passengers, luggage, timing and any additional requirements. Your final price is confirmed before payment.

Coverage depends on your airport, destination and transfer availability. Send us your flight and destination details and we will confirm whether LAND is available before you book.

We use the flight details you provide to monitor arrival and coordinate the agreed transfer plan. If a delay affects the arrangements, we communicate the next step.

Your booking confirmation explains exactly how your airport meeting and transfer will work. ArriveUK coordinates the journey and uses appropriate licensed transfer providers where required.

Yes, depending on the service and available vehicle capacity. Tell us the total number of travellers and your luggage when completing Plan My Arrival so the correct arrangement and price can be confirmed.

STAY helps us understand your dates, area, length of stay and accommodation requirements; identify suitable available short-term options; coordinate with the accommodation provider; provide relevant booking information; and help you understand the check-in process.

ArriveUK Booking Support covers understanding your requirements, identifying suitable available options, coordinating with the provider, arranging booking information and helping you understand check-in. The accommodation cost itself is separate.

Accommodation is normally charged separately unless your written quote specifically says otherwise. Your quote should clearly show the accommodation cost and ArriveUK Booking Support separately.

For the current short-term STAY offer, the minimum stay is 2 nights, subject to availability and the conditions of the accommodation offered.

ArriveUK checks key information relevant to the accommodation option, including availability and check-in arrangements. Accommodation is provided by third parties, and the applicable property and booking details are explained before payment.

START can help with practical first-day essentials such as SIM/eSIM options, local buses and trains, travel apps, your route to university, local orientation, everyday essentials and guidance on processes such as GP registration or opening a bank account.

No. We can help you understand common requirements and practical application steps, but the application, decision and approval remain between you and the relevant bank.

We can help you understand how to find and register with an appropriate GP service, but registration and healthcare decisions remain with you and the relevant provider.

No. ArriveUK provides practical arrival and settling-in support. We do not provide regulated immigration, legal or medical advice.

CONNECT provides relevant local and student-life information, useful student resources, community guidance and information about places or activities that may help you understand and connect with your new environment.

No. University enrolment, academic matters and university decisions are handled by your university. We can help with practical information around your arrival, location and getting to your university.

No. CONNECT guidance can vary according to your university, location, interests and the support included in your arrival plan.

No. We can guide you towards relevant information and opportunities, but third-party events, groups and availability are outside ArriveUK’s control.

SETTLE provides agreed follow-up during your first days in the UK. We check how your accommodation, travel and practical arrangements are going, help identify problems and coordinate or direct appropriate next steps within the agreed service scope.

The support period depends on the service or package you purchased. Your booking confirmation clearly explains the included support and timing.

Contact your ArriveUK booking contact. We assess the issue, explain the appropriate next step and coordinate with the relevant provider where necessary and within our agreed scope.

With the student’s consent and where included in the agreed service, appropriate arrival updates can be shared with a nominated parent or family contact.

Yes. Tell us as soon as possible. We will check whether the change affects availability, suppliers, timing or price before confirming revised arrangements.

Cancellation and refund terms depend on the service, timing and any third-party costs already committed. The applicable terms are provided before booking and in our Refunds & Cancellations policy.

Complete Arrival brings LAND, STAY, START, CONNECT and SETTLE together into one coordinated arrival journey, with one arrival plan and a clear ArriveUK point of contact.

No. Complete Arrival is optional. You can select only the individual ArriveUK services that you need.