How it works

From first enquiry to your arrival support

Five simple steps. One named contact. You see your plan and total before payment.

Plan my arrival →Ask ArriveUK
At a glance

Tell us → Talk → Confirm → Arrive → Follow-up

1
Tell usSend arrival details
2
TalkDiscuss your needs
3
ConfirmApprove plan & total
4
ArriveFollow arrangements
5
Follow-upReceive agreed support
Step by step

What you do, what we do, what you get

01
Tell us

Start the enquiry

You do

  • Complete Plan My Arrival or message us.
  • Share arrival date, airport, university and basic needs.

We do

  • Acknowledge the enquiry.
  • Create the enquiry record and assign a contact.
You get: Confirmation that ArriveUK received your enquiry.
02
Talk

Understand the request before quoting

You do

  • Speak with your ArriveUK contact.
  • Explain flight, luggage, accommodation and support needs.

We do

  • Clarify your requirements.
  • Explain suitable service options and check what is realistically available.
You get: A clear recommendation of support that fits your situation.

Want to understand the options? See our services →

03
Confirm

Agree what will be delivered before payment

You do

  • Review the written plan, dates and total.
  • Request changes if needed and pay when satisfied.

We do

  • Complete final feasibility and availability checks.
  • Confirm included services, third-party costs and booking details.
You get: A confirmed plan, total and booking information.
04
Arrive

Deliver the confirmed arrival-day arrangements

You do

  • Follow the meeting / transfer instructions in your confirmed plan.
  • Tell your ArriveUK contact if an important detail changes.

We do

  • Coordinate the arrival-day services you booked and keep the agreed communication route clear.
  • Provider-specific arrangements follow your confirmed booking.
You get: The arrival-day support stated in your confirmed plan.
05
Follow-up

The post-arrival support included in your services

You do

  • Use the agreed support and raise questions connected to your plan.
  • Use the Student Hub for self-service practical information.

We do

  • Provide the follow-up included in the services you selected.
  • Guide you to the relevant service, resource or official source where appropriate.
You get: The agreed follow-up for the services you selected.
One named contactYou always know who to speak to about your arrival.
Clear plan before paymentYou see your services, dates and total before you pay.

Ready to plan your arrival?

Tell us what you need. We talk first, and you see your plan and total before you pay.